Additionally, the TV remote control wasn't working. We went up to the room and and waited for 45 minutes. I asked to have it brought up and said we'd wait since we had food that had to be put in.
We were offered a refrigerator at checkin. We checked in at about 2pm on a Thursday (very quiet at the hotel at the time). NEGATIVE: SAFETY and SERVICE! Staff known by front desk to leave room open! Details: Food court prices are actually quite good.
We were very excited about the trip, but VERY disappointed with critical safety flaws and customer service. We have been to the Solvang area several times, but this is our first time at Chumash Casino. Just returned from an overnight trip with my family.
